Policy Brief

Dr Eric Ekobor-Ackah Mochiah, Dr Kwami Ahiabenu II, Prof P. K. Senyo

Abstract

Mobile money agents are the backbone of Ghana’s digital finance ecosystem, enabling millions of people to deposit, withdraw, and transfer funds. Yet access to mobile money remains uneven. Rural and remote communities often lack permanent agents, while urban centres face overcrowding of agents, leading to intense competition and reduced profit margins.

Advancing digital payments is crucial for improving business performance and promoting financial inclusion.

To systematically understand how businesses adopt and use digital payments, the Ghana Statistical Service (GSS) and the ReFinD Research Initiative conducted a nationwide census through the 2024 Integrated Business Establishment Survey (IBES)

Festus E. TURKSON, Peter QUARTEY, Agyapomaa GYEKE-DAKO, Priscilla Twumasi BAFFUOR, Emmanuel ADU-DANSO, Emmanuel ABBEY

Abstract